Hassle-Free Refunds for Australia Customers

If you have questions about refunds, you've come to the right place. Below, we answer the most common concerns about refund timelines, eligibility, and the return process for Decrum Australia orders.

1. How Long Does It Take to Receive My Refund?

Refunds typically take 4 to 10 business days to be credited back after the returned item is received at our warehouse and passes inspection. To help speed up the process, please contact our support team with your return receipt once your parcel has been sent.

If you haven’t received your refund within the expected timeframe, please review your bank statement from the purchase date through to the current date. If the issue still remains, contact us at support@decrum.com.

2. Will I Get a Full Refund After My Return Has Been Approved?

Refund eligibility depends on the reason for your return:

  • Defective or Damaged Product: If your item arrives faulty or damaged, you will receive a full refund, including applicable shipping costs.
  • Incorrect Item Received: If we sent the wrong product, we will process a full refund.
  • Change of Mind or Size Issues: You are eligible for a refund of the item price. However, original shipping charges are non-refundable, and a return shipping label fee will be deducted from your final refund amount.

For more details, visit our Return and Exchange Policy.

3. Refund Process and Original Payment Method

Once your return is received and inspected, we will issue the refund back to your original payment method. You’ll receive a confirmation email as soon as the refund has been processed.

  • If your original payment method is unavailable, we will guide you through an alternative refund process.
  • If you used a discount code, only the actual amount paid will be refunded.
  • For exchanges, no return shipping label fee is charged, and your replacement order is shipped once the return is approved.

Frequently Asked Questions

How long does it take to receive my refund?

Refunds are typically processed within 4 to 10 business days after your return reaches our warehouse and passes inspection.

Will I get a full refund, including shipping?

If your order arrived damaged, faulty, or incorrect, you will receive a full refund. For returns due to size or personal preference, original shipping charges are non-refundable and a return shipping label fee will be deducted from the refund.

How can I check my refund status?

Once your refund is processed, you’ll receive a confirmation email. If the amount has not appeared within 10 business days, please contact your bank first or email us at support@decrum.com.

What if I used a discount code on my purchase?

Refunds are based on the actual amount paid after the discount was applied. Promotional discounts are non-refundable.

For more details, visit our FAQs.