Hassle-Free Refunds

If you have questions about refunds, you’ve come to the right place. Below, we answer the most common concerns about refund timelines, eligibility, and more for our customers.

1. How Long Does It Take to Receive My Refund?

Refunds are issued to your original payment method within 3-5 business days after the returned item is received and inspected at our warehouse. Once processed, the time for the amount to appear in your account depends on your bank or card provider.

If you haven’t received your refund within the expected timeframe, please check your bank statement from the purchase date to the present date or consult your payment provider. If the issue persists, reach out to us at support@decrum.com, and we’ll assist you promptly.

2. Will I Get a Full Refund After My Return Has Been Approved?

Refund eligibility depends on the reason for your return:

  • Defective/Damaged Product: If your item arrives faulty or damaged, you will receive a full refund, including all shipping costs.
  • Incorrect Item Received: If we sent the wrong product, we will process a full refund.
  • Change of Mind/Size Issues: You will receive a full refund of the item price. Return shipping is arranged by the customer at their own cost.

Note: Damaged or incorrect items are always refunded in full, shipping included. For change-of-mind or size returns, return shipping is arranged and paid by the customer.

For more details, visit our Return and Exchange Policy.

3. Refund Process and Payment Method

Once your return is received at our warehouse and inspected, we will initiate the refund to your original payment method. You’ll receive a confirmation email once your refund is processed.

  • If you used a discount or promotional code, only the amount paid will be refunded, not the original full price.
  • For exchanges, we’ll process your replacement order as soon as your return is approved.

Frequently Asked Questions

How long does it take to receive my refund?

Refunds are processed within 3-5 business days after receiving and inspecting your return. 

Will I get a full refund, including shipping?

If your order arrived damaged or incorrect, you will receive a full refund, including shipping. For returns due to size or preference, return shipping is at the customer’s cost.

How can I check my refund status?

Once your refund is processed, you’ll receive a confirmation email. If you haven’t received the amount within the expected timeframe, check with your bank or contact us at support@decrum.com.

What if I used a discount code on my purchase?

Refunds will be based on the amount paid after discounts, not the original full price. Promotional discounts are non-refundable.

What happens if my refund is delayed?

If your refund is delayed beyond the usual timeframe, contact us at support@decrum.com, and we’ll make sure to assist you promptly.

For more details, visit our FAQs.