Shipping policy

Shipping & Delivery

We are pleased to offer Free Standard Shipping on all orders, with full tracking on every order. We ship via trusted carriers such as DHL or Australia Post/StarTrack.

Delivery Times

Standard delivery: 3–6 business days.


Tracking Your Order

Tracking information will be sent via email as soon as your order departs our warehouse. You can also monitor your delivery status at any time on our Track Your Order page.


Frequently Asked Questions

What day will my package ship?

After your order is processed, you will receive an automated email with tracking details the moment it ships.

How long will delivery take?

Standard delivery takes 3–6 business days. You can follow your package with the tracking link sent to your email.

Are shipping charges refundable?

Standard shipping is free. Return shipping is arranged by the customer at their own cost. Damaged or incorrect items are always fully refunded, shipping included. For more details, see our Refund Policy.

How can I change my shipping address?

Please contact our customer care team immediately at support@decrum.com. We can only update the address if the order has not yet been processed for shipment.

How can I reschedule my delivery time?

If your item is already in transit, we recommend reaching out directly to the courier (DHL or Australia Post/StarTrack) with your tracking number to request a delivery reschedule or hold.